Consumer Relations Program

Address & Company Info

1621 Central Ave, Cheyenne, WY 82001
US Company Registration No. 2024-001405068

1. Purpose & Commitment

At PoolBar London, we are committed to delivering exceptional products and building long-lasting relationships with our consumers. Our Consumer Relations Program is designed to ensure that every interaction with our brand is positive, transparent, and aligned with our core values: quality, trust, and innovation.

2. Objectives

Provide clear, responsive, and helpful communication channels for consumers
Resolve complaints quickly and fairly
Gather actionable insights to enhance customer experience and product offerings
Ensure regulatory compliance across all consumer touchpoints
Promote customer retention and brand loyalty through proactive engagement

3. Consumer Support Channels

We provide multiple touchpoints for consumers to reach us:

Email: info@poolbarlondon.com
Social Media DMs: Instagram, TikTok, Facebook
Website Contact Form: www.poolbarlondon.com/contact
Mailing Address: 1621 Central Ave, Cheyenne, WY 82001
Response Time Target: Within 24-48 hours on business days

4. Complaint Resolution Policy

All complaints are logged and tracked via our internal CRM.

Resolution Procedure:

Acknowledge receipt within 24 hours
Investigate and provide a resolution within 3 business days
Escalate unresolved issues to the management team if needed
We may offer refunds, replacements, or vouchers in accordance with our return policy
All interactions are handled with respect, empathy, and the goal of a fair resolution

5. Feedback and Continuous Improvement

Consumer feedback is monitored monthly and categorized into key themes:

Product quality and performance
Packaging and delivery experience
Brand engagement and expectations
Service satisfaction

We use this data to:

Inform product development and innovation
Adjust marketing and customer service training
Report insights during quarterly business reviews

6. Consumer Education

We invest in educating customers through:

FAQs and skin safety guidelines
SPF education and product usage videos
Ingredient transparency and certification information

All educational content is available on our website and across all retail points of sale (POS).

7. Compliance and Privacy

PoolBar London complies with all applicable US consumer protection laws, including FTC guidelines. We also uphold strict data privacy standards under CCPA and GDPR for global users.

8. Program Review

This Consumer Relations Program is reviewed annually by the senior leadership team to ensure it evolves with customer expectations, business growth, and legal developments.