Shipping Policy
Thank you for visiting and shopping at PoolBar Limited. Following are the terms and conditions that constitute our Shipping Policy.
Domestic Shipping Policy
1. Shipment processing time
All orders made before 2:00PM are processed within 2-3 business days. Orders are not shipped or delivered on weekends or holidays.
If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.
2. Shipping rates & delivery estimates
Shipping charges for your order will be calculated and displayed at checkout.
| Destination | Shipment method | Estimated delivery time | Shipment cost |
| United States | Standard Shipping | 2-5 business days | $4.99 |
| United States | Express Shipping | Next business day | $12.00 |
Delivery delays can occasionally occur.
3. Shipment confirmation & Order tracking
You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.
4. Customs, Duties and Taxes
PoolBar Limited is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
5. Damages
PoolBar Limited is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.
Please save all packaging materials and damaged goods before filing a claim.
Unfortunately, we are unable to cancel your order once it has been processed and/or shipped. If you cancel your order BEFORE it has been processed and/or shipped, you will be assessed a 15% cancellation fee to cover restocking fees and the charges assessed to us for refunds by the credit card companies.
Invalid Reasons:
- Buyer no longer wants the items – this is the most common example which we cannot honor if we want to continue offering great value at PoolBar Limited. The buyer should make sure he or she wants to buy the items before submitting an order, not after. After an order is submitted, the buyer enters into a legally binding contract with the seller to purchase all items in that order.
- Buyer found items cheaper somewhere else – Buyer should be confident that he or she is ready to pay the asking prices before submitting an order. After an order is submitted, the buyer enters into a legally binding contract with the seller to purchase all items in that order.
Returns Policy
We strive to deliver the best in quality and value. If for any reason you are not satisfied with your order, we are happy to accept the product back and issue you a full refund for your purchase.
- Products can only be returned if they are still in their original condition and packaging. Used products, or products damaged by the customer will not be eligible for refund. Customers have a 30 day window to return their purchase.
- Request your Return Authorization Number and by emailing info@poolbarlondon.com with a detailed reason for return and pictures or a video of the product that supports your reason. Upon approval you will receive the RA# and the address of the closest warehouse where you can mail the product you would like to return.
- To assure your refund please use a trackable mail service, we will not be responsible for lost or missing packages.
- Upon the receipt of your package, your products will be examined and a full refund will be issued to your original method of payment. A refund receipt will be emailed to the email address you used when making your original purchase.
Our Return & Refund Policy provides more detailed information about options and procedures for returning your order.
